For residents
How to use your TidyDoor bin
Doorstep pickup is part of your community's amenities. Here is everything you need to know.
Pickup schedule
| Night | Pickup | Set your bin out |
|---|---|---|
| Sunday to Thursday | Yes, 8 to 11 PM | Between 6 and 8 PM |
| Friday and Saturday | No pickup | Keep your bin inside |
| Posted holidays | No pickup | Your office will share the holiday schedule |
The bin rules
Set it out 6 to 8 PM
Bins placed out after 8 PM may be missed. Bring your bin back inside the next morning.
Bag it and tie it
All trash must be in a tied bag inside the bin. Keep bags under about 25 pounds.
No loose items
Nothing outside the bin. Furniture and large items need a bulk pickup request through your leasing office.
Break down boxes
Flatten cardboard and set it beside your bin on service nights.
Double-bag pet waste
Keeps the breezeway clean and odor-free for your neighbors.
Nothing hazardous
No batteries, paint, chemicals, needles or hot ashes. Ask your office about safe disposal.
Severe weather
For the safety of residents and our crew, we may pause service during severe weather. Your office will let you know, and we resume the next service night.
Common questions
What nights is pickup?
Sunday through Thursday nights. There is no pickup on Friday or Saturday nights or on posted holidays.
What time should I put my bin out?
Between 6 and 8 PM. Bins placed out after 8 PM may be missed.
What happens during severe weather?
We may pause service for safety during severe weather, such as ice storms or lightning. Your office will let you know, and pickup resumes the next service night.
What if my trash was not picked up?
Let your leasing office know. They reach us directly and we fix it by 9 AM the next morning.
Can I put out furniture or large items?
No. Large items need a bulk pickup request through your leasing office.